Community Guidelines

Remotasks Community Guidelines

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We want Remotasks to be a respectful, safe, and positive place for everyone. Our Community Guidelines help us protect these values and provide guidance to taskers on how to use the Remotasks platform.

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We created the Community Guidelines so you can help us foster and protect this amazing community. By using Remotasks, you agree to these guidelines and our Terms of Use. These guidelines apply to everyone using the platform. Not following these guidelines may result in removal from tasks, disabled accounts, or other restrictions.

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Complete Tasks with Integrity

Your tasks help accelerate the development of AI applications by creating high-quality training data. We trust you with completing these tasks accurately! Remotaskers should:

  • Complete all tasks by yourself to the best of your ability without seeking the assistance of other persons, technological automation such as bots or scripts, or third-party materials or tools - unless specifically required by a Remotasks administrator;
  • Only work on tasks for which you have completed the required scope of work or read the informational materials;
  • Complete tasks in a diligent, timely, and honest manner to the best of your ability;
  • Complete all certification and qualification tests that may be required for the given project;
  • Treat everyone with respect;
  • Communicate in a language that is accessible to those working on the project;
  • Use the appropriate channel for raising questions or concerns;
  • Understand that task participation is voluntary, and declining a task will not negatively impact ratings or reputation;
  • Only represent yourself as an independent contractor of Remotasks, and not an employee of Remotasks or any related entity.

To maintain trust in our platform for customers and other users, you must not:

  • Share Account credentials with any other person;
  • Create multiple Accounts or falsely change Account information;
  • Inaccurately represent who you are, where you are located, or your experience;
  • Sell or purchase Accounts;
  • Manipulate or exploit the platform, tools, or instructions to gain advantage or artificially inflate pay.

Keep our Platform Safe

Remotasks is committed to fostering an inclusive platform. Any form of on-platform harassment, bias, exclusionary behavior, or any on-platform behavior that jeopardizes workers’ health and safety will result in appropriate action, which may include account suspension or removal from the platform.

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The following indecent, inauthentic, or fraudulent behavior is prohibited on Remotasks and Remotasks-related platforms (e.g. Remotasks Community):

  • Falsely representing yourself as a Remotasks administrator;
  • Posting messages that are obscene, indecent, vulgar, pornographic, sexual, hateful, or otherwise objectionable;
  • Sending spam messages or links, and/or personal referral links in an aggressive or otherwise inappropriate fashion;
  • Uploading or attempting to transmit files that contain viruses, Trojan horses, corrupted files, or data;
  • Improperly using support channels to make false or frivolous reports;
  • Exploiting, distributing, or publicly informing other members of any error, miscue, or bug (“Error”) that gives an unintended advantage;
  • Sharing or distributing any customer’s personally identifiable information or content to others. This includes, but is not limited to: customer names, company names, physical or email addresses, Contributor names, worker IDs or email addresses, phone numbers, and project content.

Respect Confidentiality

Remotasks takes its confidentiality obligations to its clients seriously and asks that you do the same.   To ensure respect for this confidentiality, the following is not allowed:

  • Disclosing the identity of customers;
  • Downloading, transmitting, copying, or distributing any Remotasks Materials outside of Remotasks Systems;
  • Sharing any project information or data with any third-party or other Contributors. This includes, but is not limited to task instructions, links, images, videos, audio, screenshots, screen recordings, and other shared documents or websites;
  • Discussing Remotasks projects outside of the approved project communication channels;
  • Maintaining any records or logs related to Remotasks Materials outside of Remotasks Systems;
  • Printing any Remotasks Materials;
  • Sending any Remotasks Materials to your personal email address; 
  • Storing or saving Remotasks Materials on personal devices or with non-Remotasks managed third party cloud storage providers;
  • Sharing or disclosing confidential customer data or information.

Keep Our Systems Secure

You may not violate Remotasks Systems’ security or integrity or use Remotasks Systems to violate the security or integrity of any network, computer, or communications system, software application, or network or computing device. Prohibited activities include, but are not limited to, the following:

  • Working around any technical limitations within Remotasks Systems that only allow you to use Remotasks Systems in certain ways;
  • Using a VPN or other technologies to mislead Remotasks Systems about your location or Identity - VPN may only be used if specifically requested by a Remotasks administrator;
  • Inundating either Remotasks Systems or other systems with communications or requests in a deliberate attempt to overload that system or otherwise disrupt its proper operation;
  • Attempting to probe, scan, or test the vulnerability of Remotasks System or to breach any security or authentication measures used by Remotasks Systems;
  • Monitoring, crawling, or scraping data or content in Remotasks Systems;
  • Monitoring data or traffic on Remotasks Systems;
  • Damaging, interfering with, intercepting, or expropriating any system, program, audit logs, or data via User Content or other computer technology, including viruses, Trojan, worms, or other malware. 

If at any time you become aware or have reason to believe that there has been any misuse, compromise, loss, unauthorized disclosure or acquisition of, or access to Remotasks Systems or Remotasks Materials, you agree that you will promptly notify Remotasks at security@remotasks.com.

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Transparency

Remotasks ensures transparency in work allocation by specifying the methods used to manage and distribute tasks. Work allocation is determined based on onboarding status, hardware and software requirements, and geographic location. These criteria ensure that Contributors are matched with tasks they can efficiently complete. Additionally, we are committed to Contributor engagement when making substantive changes to these methods. To reinforce this transparency, we provide clear documentation outlining our work allocation processes in the FAQ, ensuring Contributors understand how tasks are assigned and when algorithms are used in the process.

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Remotasks is committed to transparency and fairness in platform updates. If changes to task availability, rating systems, account policies, or work availability occur, affected Contributors will receive prior notification when feasible. While immediate action may be necessary in cases of policy violations or security risks, we will strive to provide notice before implementing changes that impact work opportunities, earnings, or account status.

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Notification of Changes

Remotasks is committed to providing Contributors with a fair and transparent working environment. To support this, we will notify Contributors in advance of any changes that may impact their work or pay. This includes changes to the Terms of Use and Community Guidelines, ensuring that Contributors have the necessary time to review and adjust to the new terms. Notifications will be sent via Remotasks Community, in-platform announcements, email, or dashboard alerts. This applies to all changes, not just material ones, to ensure Contributors have sufficient time to adjust to updates affecting their work. We will make every effort to notify Contributors within a 30-day notice period.

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Permitted Countries

You may not be located in or use the Remotasks Systems in any country that is subject to U.S export restrictions, currently including, but not necessarily limited to:

  • Ukraine
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria

Remotasks is not available in all regions, and some projects are geographically limited.  Please review our Working Location Policy.

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